FAQ

To address a problem or issue, we recommend reaching out to our support team. You can contact them through the designated channels provided on our discord server.

Yes, we welcome individuals to become sellers on our website. To start selling your plugins, you will need to create an account and go through the seller registration process. Once your registration is approved, you can list and sell your plugins to our community.

If you wish to have your account deleted, please contact our support team. They will assist you with the account deletion process and provide further instructions. Keep in mind that deleting your account will result in the permanent removal of all your data and plugins associated with the account.

If you believe your account has been compromised or hacked, it is important to take immediate action to secure your account. Here are the steps you should follow:

Our website:

1. Please ensure all login locations are cleared and regenerate your user secrets for enhanced security measures.

Discord:

1. Change your account password to a strong and unique one.
2. Enable two-factor authentication (2FA) for an extra layer of security.
3. Review your account activity and check for any unauthorized transactions or changes.
4. Contact our support team to report the incident and seek further assistance.

Our support team will guide you through the necessary steps to recover your account and help protect your information.

Account bans are typically a result of violating our platform's terms of service or community guidelines. If your account has been banned, it means that your actions or behavior on the platform were found to be in violation of these policies.

If you believe your account was banned by mistake or have questions regarding the ban, please contact our support team. They will review your case and provide you with further information or guidance.

Running an Unturned server with plugins requires a system that meets the following minimum requirements:

• Operating System: Windows or Linux
• Processor: Dual-core CPU or higher
• Memory: 4GB RAM or more
• Storage: Sufficient disk space for the Unturned server and plugins
• Network: Stable internet connection with adequate bandwidth

Keep in mind that the specific resource requirements may vary depending on the number and complexity of the plugins you intend to use. It is recommended to allocate additional resources if you plan to run a heavily modded server.

Our website is specifically designed for plugins developed with RocketMod (LDM) or OpenMod frameworks for the Unturned game. We do not restrict the use of plugins made with other frameworks.

However, it is important to note that we cannot guarantee compatibility or provide direct support for plugins obtained from external sources. We recommend thoroughly reviewing and testing such plugins before using them on our platform to ensure they work correctly and meet your requirements.

There is no specific limit on the number of plugins you can purchase on our website. You are free to browse and buy as many plugins as you need, and if you are a seller, you can list and sell multiple plugins.

However, please keep in mind that there may be certain restrictions or guidelines in place regarding the quality, originality, and compliance of the plugins. We encourage both buyers and sellers to adhere to our platform's policies and ensure the plugins meet the necessary standards.

Yes, you have the option to sell plugins exclusively on our website.

By offering your plugin exclusively on our platform, you can benefit from a dedicated audience and increased visibility among our community of Unturned players and server owners.

If you decide to sell your plugin exclusively, make sure to clearly communicate this information in your plugin listing.

To download the loader and plugins for Unturned, please follow these steps:

1. Visit our website and navigate to the Servers section.
2. Click on the redish download button.
3. After downloading the loader, please proceed to move the DLL file to the plugin folder on your server for proper installation.
4. After the loader is installed, launch the Unturned server. The loader will add the server to your server list.
5. Navigate to the Servers section and select your server, then select the plugins you want to be loaded.
6. Upon restarting your Unturned game server, the selected plugins will be loaded.

Make sure to check for any specific installation instructions or requirements provided with each plugin to ensure a smooth installation process.

Please note that we exclusively provide support for issues directly related to our loader and plugins.

For a more specialized and comprehensive support experience, we recommend contacting the plugin developer or seeking assistance from the community or platform where you obtained the plugin.

The loader is a software tool designed to manage and load plugins for the Unturned game. It provides a convenient and a secure way to install, update, and enable/disable plugins without manually modifying game files.

When you launch the loader, it communicates with the Unturned game and retrieves a list of available plugins. You can then browse and select the plugins you want to use, and the loader takes care of downloading and installing them into the appropriate game directory.

The loader also provides features such as automatic updates, plugin compatibility checks, and configuration options to customize the behavior of the loaded plugins.

Overall, the loader simplifies the plugin management process, allowing you to easily enhance your Unturned gameplay with additional features and functionalities.

A: Yes, we prioritize the security of our loader to ensure a safe and trustworthy plugin experience for our users.

Our team regularly updates the loader to address any potential security vulnerabilities. We perform rigorous testing and employ various security measures to safeguard against unauthorized access or malicious activities.

However, it's important to note that while we take all necessary precautions, the security of the loader also depends on the plugins you choose to install. We recommend only downloading and using plugins from trusted sources and developers.

If you have any concerns or encounter any suspicious behavior related to the loader, please reach out to our support team immediately.

To upload your own plugins (you must be a seller), you can follow these steps:

1. Login to your account on our website.
2. Navigate to the seller dashboard.
3. Look for the option to add a new plugin or upload a plugin.
4. Provide the necessary information about your plugin, such as the name, description, version etc...
5. Upload the plugin file in the appropriate format (The provided .zip file must include two directories: "Plugins" and "Libraries.").
6. Submit the plugin for review and approval.

Once your plugin is submitted, our team will review it to ensure it meets our guidelines and quality standards. If any issues are identified, we may reach out to you for further information or improvements.

Please note that the approval process may take some time, and we appreciate your patience. Once your plugin is approved, it will be available for others to purchase and use.

While we encourage creativity and innovation in plugin development, we do have certain restrictions in place to ensure a safe and enjoyable experience for all users.

Here are some general guidelines and restrictions for plugin uploads:

• Plugins must be compatible with the supported game and framework version(s) specified.
• Plugins should not contain any malicious code or pose a security risk.
• Plugins must adhere to our content guidelines, which include avoiding offensive, inappropriate, or infringing materials.
• Plugins should provide clear and accurate descriptions to help users understand their functionality and purpose.
• Plugins should not violate any intellectual property rights or use unauthorized assets.
• Plugins should not disrupt server performance.

If you have any specific questions about the suitability of your plugin or need clarification on our guidelines, we recommend reaching out to our support team before submitting your plugin.

By following these guidelines, you can help ensure that your plugins are accepted and provide a positive experience for the Unturned community.

Our two main supported frameworks, RocketMod (LDM) and OpenMod, both fully support the C# programming language. They provide extensive tools, libraries, and APIs for developers to create plugins and extensions using C#.

The approval process for submitted plugins may vary depending on various factors, including the current review queue, the complexity of the plugin, and the number of submissions at a given time.

We strive to review and approve plugins as quickly as possible, but it may take some time before your plugin is approved and made available on our platform. On average, the review process can take anywhere from a few days to a couple of weeks.

During the review process, our team will evaluate your plugin to ensure it meets our quality standards, compatibility requirements, and adheres to our guidelines. If any issues or concerns are identified, we may reach out to you for clarification or request necessary improvements.

We appreciate your patience and understanding during the review process. Rest assured that we are working diligently to provide a reliable and secure platform for plugin distribution, and we aim to maintain a high standard of quality for the plugins available on our website.

If you have any specific concerns or questions about the status of your submitted plugin, you can contact our support team for more information.

If you are experiencing difficulties uploading plugins, there could be several reasons for this issue. Here are a few troubleshooting steps you can try:

1. Check your internet connection: Ensure that you have a stable internet connection to avoid any interruptions during the upload process.
2. Review file size and format: Make sure that the plugin file you are trying to upload meets the specified size and format requirements.
3. Clear your browser cache and cookies, then try uploading the plugin again. Sometimes, stored data can interfere with the upload process.
4. If you are using a specific browser, try switching to a different browser and attempt the upload again. This can help identify if the issue is specific to the browser you are currently using.
5. If the problem persists, reach out to our support team for further assistance. Provide them with specific details about the issue, including any error messages you may have encountered, to help them diagnose and resolve the problem.

If none of the above solutions resolve the problem, our support team will be happy to investigate further and provide you with additional guidance to help you upload your plugins successfully.

We understand that having your plugin leaked without your consent can be a frustrating and concerning situation. Here are a few steps you can take:

1. Contact the website or platform hosting the leaked plugin: If you have identified a website or platform where your plugin has been illegally shared or distributed, reach out to them and request the removal of the plugin. Provide them with the necessary details and evidence to support your claim.
2. Secure your plugin files: Ensure that your original plugin files are secure and not accessible to unauthorized individuals. Consider implementing additional security measures, such as encryption or license verification, to protect your intellectual property.
3. Monitor and track usage: Keep an eye on online communities, forums, and other platforms where plugins are discussed or shared. If you come across instances of your plugin being used without authorization, gather evidence and document such instances.
4. Inform your users: If your plugin has been leaked, it's essential to inform your legitimate users about the situation. Provide them with information about the leak and advise them to only download or obtain your plugin from authorized sources.

While it can be challenging to completely eliminate the possibility of your plugin being leaked, taking proactive measures and promptly addressing any leaks can help minimize the impact and protect your intellectual property.

We take fake reviews very seriously and strive to maintain a fair and transparent marketplace for our users. If you believe that someone has left fake reviews under your products, please follow these steps:

1. Report the reviews: Contact our support team and provide them with the necessary details, including the specific reviews you believe to be fake. Our team will investigate the matter and take appropriate action.
2. Gather evidence: If possible, gather any evidence or information that supports your claim of fake reviews. This may include screenshots, timestamps, or any other relevant information that can help in the investigation process.
3. Review and moderation: Our team will carefully review the reported reviews, compare them with the provided evidence, and take necessary measures. This may involve removing the fake reviews, warning the users responsible, or taking appropriate disciplinary actions.

Please note that while we strive to address and mitigate the impact of fake reviews, it may take some time to investigate and resolve the issue. We appreciate your patience and cooperation throughout the process.

If you have any additional concerns or questions about fake reviews, please don't hesitate to reach out to our support team for further assistance.

Purchasing a plugin on our platform is a simple process. Here are the steps:

1. Browse the plugin marketplace: Explore our plugin marketplace to find the plugin(s) you're interested in. You can use filters and search options to narrow down your choices.
2. Select a plugin: Once you've found a plugin you want to purchase, click on the plugin's details page to learn more about its features, compatibility, and pricing.
3. Review the plugin: On the plugin's details page, carefully review all the information provided, including the description, screenshots, and customer reviews. Make sure the plugin meets your requirements. Then click on purchase button.
4. Provide coupon code (if applicable): If you have a coupon code, you can enter it on the review page before proceeding to checkout. The coupon code may provide you with a discount or other benefits.
5. Click on the "Checkout" button: Once you've reviewed the plugin and entered a coupon code (if applicable), click on the "Checkout" button to proceed with the purchase.
6. Complete the payment via PayPal: You will be redirected to the PayPal payment page. Log in to your PayPal account or choose the option to pay with a credit/debit card if available. Follow the instructions to complete the payment securely.
7. Confirmation and access: After the payment is successfully processed, you will receive a confirmation email with instructions on how to access and download your purchased plugin(s).

If you encounter any difficulties during the purchase process or have any specific questions about a plugin, feel free to contact our support team for assistance. We're here to help!

We offer a secure and convenient payment process for purchasing plugins on our platform. Currently, we accept the following payment methods:

• PayPal: You can pay using your PayPal account. PayPal allows you to securely link your bank account, credit card, or debit card to make payments.

During the checkout process, you will be prompted to select your preferred payment method and provide the necessary payment details.

If you have any specific questions or encounter any issues related to payment methods, please reach out to our support team for assistance.

We strive to provide a hassle-free refund process for our customers. If you would like to request a refund for a purchased plugin, please follow these steps:

1. Open the invoice page for the specific order: Locate the order for which you want to request a refund and open the invoice page.
2. Click on the "Request Refund" button: On the invoice page, you will find a "Request Refund" button. Click on it to initiate the refund request.
3. Provide a reason for the refund: When prompted, provide a detailed explanation for the refund request. This will help the merchant understand your concerns.
4. Submit the refund request: After providing the necessary information, submit the refund request. It will be sent to the merchant for review.

Once you have submitted the refund request, the merchant will review it and make a decision based on their refund policy. They may contact you for further clarification or provide updates on the refund status.

Please note that refund eligibility and processing time may vary depending on the merchant's refund policy and the specific circumstances of your request. We recommend reviewing the merchant's refund policy or contacting their support team for more information on their refund process and policies.

If you have any further questions or need assistance with a refund, please reach out to the merchant's support team. They will be able to provide you with the necessary guidance and support throughout the refund process.

Yes, there are additional fees associated with selling plugins on our platform. Once you have reached 50 sales, you will be required to pay a system usage fee in order to continue selling plugins.

The system usage fee helps cover the costs of maintaining and operating the platform, ensuring a smooth selling experience for all merchants. It is a nominal fee that helps support the ongoing development and maintenance of the platform.

As a merchant, it is important to be aware of the system usage fee and plan accordingly as you reach the sales threshold. The specific amount and frequency of the fee will be communicated to you by our support team or can be found in the merchant documentation.

If you have any further questions or concerns regarding the system usage fee or any other fees associated with selling plugins, please don't hesitate to reach out to our support team. They will be happy to provide you with the necessary information and assistance.

The system usage fee is a fee imposed on merchants for using our platform to sell plugins. It is designed to cover the costs associated with maintaining and operating the platform.

Once you have reached 50 sales (excluding refunded ones), you will be required to pay a system usage fee of $15 USD.

It's important to note that the system usage fee is separate from any transaction fees or commissions that may apply to individual sales. The fee is charged periodically as you continue to sell plugins on our platform.

If you have any further questions or concerns about the system usage fee or its payment process, please feel free to contact our support team. They will be glad to assist you and provide you with any necessary information.

The payment for a successful sale is credited to your account almost instantly. As soon as a customer completes the purchase of your plugin, the payment is processed and credited to your account in real-time.

This ensures that you have immediate access to the funds from your sales and can manage your finances efficiently. You can view the details of the transaction, including the payment amount and buyer information, in your account dashboard.

In rare cases where there may be a delay due to technical issues or security checks, the payment may take a short while to reflect in your account. However, such delays are uncommon, and in the majority of cases, the payment is credited to your account instantly.

If you have any concerns or encounter any issues related to payment processing or fund crediting, please reach out to our support team. They will be available to assist you and ensure that your payments are processed smoothly.

If a buyer initiates a refund for a plugin they have purchased, the merchant will receive a refund request that they can review and decide upon. The refund request will contain details of the transaction, including the purchase amount and the reason provided by the buyer for requesting a refund.

As a merchant, it is important to carefully assess the refund request and consider factors such as the validity of the refund reason and your refund policy. If you determine that the refund request is valid and falls within your refund policy guidelines, you can proceed with approving the refund.

Once a refund is approved, the buyer will be notified, and the refunded amount will be processed and credited back to the buyer's original payment method. It is essential to communicate with the buyer throughout the refund process and provide them with any necessary updates or information.

If you have any questions or concerns regarding refund requests or need assistance in handling a refund, please contact our support team. They will be available to guide you through the process and ensure a smooth resolution for both you and the buyer.

Yes, we support recurring payments for plugin subscriptions. When customers subscribe to a plugin with a subscription plan, they will be billed periodically based on the selected billing interval.

Our system will automatically generate and send invoices to customers as they approach the end of their subscription period. Customers can review the invoice details and proceed with the payment to continue their subscription.

If a customer fails to pay the invoice or cancels their subscription, the subscription will expire, and access to the plugin will be revoked accordingly. It is important for customers to ensure timely payment to maintain uninterrupted access to their subscribed plugins.

If you have any questions or need assistance regarding recurring payments or plugin subscriptions, please feel free to contact our support team. They will be ready to assist you and provide further guidance.

There are no limitations on pricing for plugins. Merchants have the flexibility to set the price for their plugins based on their value and market demand.

However, there are certain limitations when it comes to offering discounts on plugin prices. Discounts can be applied to plugins, but the discount amount must be given in percentage (%) and it must be within the range of 1% to 100%. This ensures that discounts are reasonable and adhere to our pricing policies.

If you have any further questions or need clarification regarding pricing or discounts for plugins, please don't hesitate to reach out to our support team. They will be happy to assist you and provide any additional information you may need.

To get the "CUSTOMER" role on our Discord server, please follow the instructions provided in the #role-assignment channel. There you will find the steps to assign yourself the desired role.

To obtain the "MERCHANT/SELLER" role on our Discord server, you need to become a merchant. Becoming a merchant involves meeting certain criteria and requirements set by our platform.

If you are interested in becoming a merchant, please read this..

Yes, we have dedicated channels on our Discord server specifically for plugin developers. One of the channels you can utilize is the Redstone Developer #general channel.

In the Redstone Developer category #general channel, you can collaborate with other developers, seek assistance, and share your ideas or questions related to plugin development.

If you come across any inappropriate behavior or content on our Discord server, we encourage you to report it immediately. To report such incidents, please go to the #support channel.

In the #support channel, you can notify our moderators or administrators about the specific issue you have encountered. They will investigate the matter and take appropriate action to address the situation.